Anger and confusion continued months after CPS Energy issued winter storm bill credits

Internal CPS Energy documents obtained by the KSAT 12 Defenders show that customer anger and confusion over winter storm bill credits persisted months after the credits were issued last year.

The embattled utility issued one-time credits in April to customers who experienced prolonged power outages during last February’s winter storm. The credits in most cases amounted to $8.75, but increased incrementally between an additional $50 and $100 for customers who were without power for two days or longer.

Customers who called the utility to dispute the amount of credit issued by the utility reported being “upset” in 39% of cases, according to CPS Energy data compiled as of mid-July. Another 22% reported being “confused,” the data shows.

To date, CPS Energy has received more than 3,000 disputes, with only a handful of complaints still outstanding, utility officials said.

As of Jan. 24, 65% of customers who disputed their credit were given more money toward their bill than had originally been applied, utility records confirm.

“We admit that we had challenges with our bill credits and that our approach is that we are doing everything we can to make it right,” said DeAnna Hardwick, CPS Energy’s Interim Executive Vice President of Customer Strategy.

Hardwick described the process of determining how long each customer went without power as “complex,” pointing out that CPS Energy has more than 1.2 million meters in the community and that the mass credit initiative was the first time the utility had attempted to use meter data in this way.

“When we issued the bill credits it really was an effort to acknowledge that it was such a poor experience during the winter storm,” said Hardwick.

CPS Energy officials earlier this year released more than 1,600 pages of records showing how the one-time bill credit program was created and then carried out.

The records included dozens of spreadsheets detailing customer complaints and the efforts made by utility officials to address them.

One customer told utility staff in early July that she felt like they were calling her a liar, after refusing to give her a bill credit that matched the three days she had gone without power.

Even though meter data showed the customer had only been without power for slightly under 48 hours, a utility executive suggested moving her up to the $50 credit range to “diffuse the situation,” emails show.

Officials redacted the portion of the emails regarding whether or not the customer was eventually issued the higher credit.

Former CPS Energy customer Kelly Janis, who said she was continuously without power for more than 51 hours, provided records showing she had to follow up with the utility three times before she was issued a $50 credit. Janis said utility officials issued the higher credit only after she threatened to contact the media.

“There was a sentence about how there’s no estimated time frame in which they’ll respond, which I kind of interpreted as ‘I’ll never hear back from them,’” said Janis, who added that she lost three days of wages from her remote job, after her Northwest Side apartment lost power continuously and also experienced rolling outages during the storm.

“The credit doesn’t at all make up for my lost wages from those days. If they’re going to try to make this effort to improve their image in this feeble way, they should follow through with this promise that they’re making,” said Janis.

“I didn’t see anything about bill credits or utility assistance?”

The records also indicate that CPS Energy officials at times had to be prodded into discussing the bill credits publicly.

After utility staff prepared a presentation for the Mission Del Lago Homeowner’s Association in late May, the chief of staff for District 3 city council reached out and implored them to change topics.

“I didn’t see anything about bill credits or utility assistance? This neighborhood was severely impacted during the Artic (sic) blast in which residents were without power between three to four days with no rolling blackouts. The questions that the residents have are not regarding an overview of February’s Winter Storm, they want answers to CPS relief efforts on the one-time bill credit along with assistance in covering there (sic) Utility bills,” wrote District 3 Chief of Staff Ruben Lizalde.

“We were getting many requests from customers and we wanted to make sure we were providing as much information. We understand that it was, like I said, a negative experience for our community and wanted to be as transparent as we could about what happened, what we were in the process of changing,” said Hardwick, when asked by the Defenders why they had to be told by members outside the utility to shift the focus of these meetings.

Hardwick said over $3 million in bill credits have now been issued and that any CPS Energy customer who still has a credit question or dispute can call 210-353-2222 for assistance.

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TRUST INDEX: Comirnaty vaccine, Pfizer-BioNTech vaccine are the same shot with different names

The latest question into the KSAT Trust Index has to do with the COVID-19 vaccines that have now been fully approved by the U.S. Food and Drug Administration, which include the Pfizer and Moderna shots.

A KSAT viewer sent in a claim he saw saying the newly branded Comirnaty vaccine and the Pfizer-BioNTech are different.

The Trust Index team did the research and found out that’s not the case.

The vaccines circulating in the U.S., such as Pfizer-BioNTech, Moderna, and Johnson and Johnson, were given emergency use authorization because of the severity of the pandemic.

However, the longer process to fully approve the vaccines continued.

The FDA officially approved the Pfizer vaccine on Aug. 23, 2021. The Moderna vaccine was approved on Jan. 31, 2022.

“They can’t charge for it, they can’t brand it, they can’t market it until it gets full approval because the FDA still wants that time to evaluate efficacy and safety,” said Dr. Bowling, associate professor and infectious disease specialist in the Long School of Medicine at UT Health San Antonio and chief epidemiologist at University Health.

Once the Pfizer vaccine was approved, it was quickly named Comirnaty, a blend of the words COVID, mRNA, and community.

Bowling confirmed the vaccines are the same and even formulated by the same company.

Viewers told KSAT the FDA webpage on the subject led to some confusion because it lists Comirnaty and Pfizer separately. However, Bowling said that was to show the vaccine was under emergency use authorization until it was approved and branded.

“So people who had Pfizer BioNTech can finish their series with the Comirnaty vaccine,” he said.

Another reason it is listed separately is to show the ages that have been fully approved for the vaccine. Right now, the Pfizer vaccine has been approved for people ages 12 and up, so that age group will receive a vaccine labeled Comirnaty.

Pfizer has an emergency use authorization for ages 5-12, but since it hasn’t been fully approved for that age yet, the vaccine label will remain Pfizer-BioNTech.

It will be the same situation for the Moderna vaccine, which is also being renamed and branded as Spikevax.

Bowling said this would happen for other vaccines as their FDA approvals come in.

So the claim that the branded vaccine Comirnaty and the Pfizer-BioNTech vaccines are different is false on the KSAT Trust Index.

After review, we’ve found this information is Not True.

What is the Trust Index?

If you have a question, claim or photo you want verified, submit it to the KSAT Trust Index page online. You can also see all of our KSAT Trust Index stories on that page.

Firefighters battling large grass fire in south Bexar County

Firefighters are battling a large grass fire in south Bexar County.

About 30 SAFD units have been dispatched to Highway 281 South near Mission Grande and Del Lago Parkway.

The fire burning dangerously close to the Villa Espada Apartments.

“See look, they’ve got more fire extinguishers because they’re trying to put this part out,” Levi Holden said in a recorded video.

The video shows neighbors working together to extinguish a fence on fire.

”I was scared. I was nervous at the same time but I tried to do what I could do prevent the fire from coming through the building,” Brianna Bonilla, another apartment resident said.

She was one of the people who grabbed extinguishers and hoses to save their home.

“I saw everybody running, panicking. Going to the front,” Bonilla explained.

Apartment management sent residents an email that stated “Please vacate property due to fire.”

At approximately 6 p.m., a San Antonio Fire Department spokesperson told KSAT Highway 281 was shutdown in both directions by SAPD and BCSO. The smoke so thick it was having an impact on driving conditions.

Bonilla says her neighbors are shaken up but they’re thankful it wasn’t worse.

“Hopefully it never has to come to this again,” Bonilla said.

One person has been injured, although its unclear if the injury is smoke-related or a traffic accident.

Right now, it’s unclear what sparked the fire.

We’ll have more information as it becomes available.

Silver Alert discontinued for 75-year-old in Brownsville

Update: A Silver Alet issued for a 75-year-old Maria Rodriguez has been discontinued.

Texas Department of Public Safety canceled the alert at 6:36 p.m. Tuesday.

Further details are limited at this time.

(Original Story)

A search is underway for a 75-year-old woman last seen in Brownsville on Tuesday afternoon, according to the Texas Department of Public Safety.

Maria Rodriguez was last seen around 12:20 p.m. walking in the 1000 Block of West Francis Street.

Police say Rodriguez is diagnosed with cognitive impairment and her disappearance “poses a credible threat to (her) own health and safety.”

Rodriguez is described as being 5 feet 2 inches tall with dark brown hair and brown eyes. She was last seen wearing a dark headband, a dark blue floral shirt, white pants, black shoes, and carrying a gray purse with a gold chain strap.

Anyone with information regarding Rodriguez’s whereabouts is asked to call the Brownsville Police Department at 956-548-7000.

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Wounded veteran awaiting trial in health care fraud case dies in federal custody

An Army veteran who was scheduled to go to trial in San Antonio later this year for health care fraud has died while in federal custody, officials confirmed Tuesday.

Justin Perez-Gorda, 33, died Jan. 29 while being treated at a medical center for federal prisoners in Springfield, Missouri, a spokesperson for the Federal Bureau of Prisons said via email.

Additional details on Perez-Gorda’s death were not released, due to safety and privacy concerns, said the spokesperson, who added that a medical examiner would determine the inmate’s cause of death.

Perez-Gorda was charged by federal investigators in late 2017 on a swath of allegations including wire fraud, health care fraud, making false statements related to health care matters and conspiracy to commit mail fraud.

It was first discovered in 2015 that Perez-Gorda and his then-wife, Josephine-Perez-Gorda, had embellished the severity of his injuries publicly, years after Perez-Gorda was injured while serving in Afghanistan.

While the couple claimed that Justin Perez-Gorda was paralyzed from the belly button down and no longer could use his lower extremities, footage of him recorded outside the couple’s donated specially-adapted home in Hays County showed him walking.

Federal prosecutors wrote in charging paperwork in 2017 that the couple had falsely represented to physicians that Justin Perez-Gorda’s injuries had significantly reduced his mobility.

Justin Perez-Gorda, who was released on bond shortly after being charged federally, had been back in custody since last year, after violating the conditions of his pretrial release.

Justin Perez-Gorda, who was ordered to take part in counseling services in Arizona, showed signs of degrading mental health and was not taking part in the sessions consistently, federal court records show.

He was eventually taken back into custody in Arizona in May, records show.

A hearing to determine Justin Perez-Gorda’s competency was canceled in early June, records show.

“My client was a veteran and his death in pretrial custody is heartbreaking,” attorney Molly Roth said via email Tuesday.

Josephine Perez-Gorda, who was also charged federally in late 2017 with 15 counts tied to the alleged fraud scheme, is currently scheduled to go to trial in early April, court records show.

Officials with the U.S. Department of Justice declined to comment Tuesday.

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SNOW-MAGEDDON: Looking back at Winter Storm Uri, one year later.

Years from now, we’ll be telling our grandchildren about the big winter storm of 2021.

How we nearly froze in our own homes with no power or heat for an entire week. How we melted snow for water and sat in our cars to run the heater and check the outside world on our phones. How the birds frantically mobbed our feeders when snow blanketed every morsel of natural food and how every green thing looked dead when the snow finally melted.

Read the original story from Texas Parks and Wildlife Magazine.

Winter Storm Uri was the event’s official name, though it was nicknamed Snowmaggedon.

Uri dragged an arctic wrecking ball southward through the nation in mid-February, leaving at least 223 people dead, 210 of them perishing in Texas. The storm also had significant impacts on wildlife, plants and the state’s natural ecosystems.

In addition to the unfolding human tragedy, Texas wildlife — from cold-stunned turtles to saltwater fish kills to bat die-offs — was struggling to survive the unusually long and brutal storm.

One year later, we look back at the storm’s impact on our wildlife and the response from the Texas Parks and Wildlife Department and partners.

HISTORICAL WEATHER

It’s been colder in Texas before and it’s snowed more before, but it was the cumulative effect of “so cold for so long with so much snow” that made Uri pack such a wallop.

Texas state climatologist John Nielsen-Gammon considers the storm’s historical perspective.

”Uri was one of the top five winter storms in Texas in terms of amount of snow and the amount of the state affected,” he says. “And that of course comes at the same time we had extreme temperatures. The event was unusual not just for how cold it got but also for how long it stayed cold.”

Just about every place in the state had the coldest temperatures for 30 years, with parts of East Texas recording the coldest temperatures since about 1890, when Texas started keeping reliable weather records.

The only place spared from Uri? A pocket of Texas that includes El Paso, due to topography.

INATURALIST

When TPWD wildlife biologists started receiving calls about animal deaths, they made a quick decision to utilize a burgeoning brigade of citizen scientists on iNaturalist (a global platform/app hosted by the California Academy of Sciences and co-funded by National Geographic).

”In pretty early stages, we started getting calls about cold-stunned sea turtles and then started getting more calls about impacts to other organisms,” says Tania Homayoun of TPWD’s Texas Nature Trackers Program. With a few social media posts and press releases, they were able to connect with more than 700 volunteer community scientists with very little time and planning.

”We gathered 3,069 observations of 254 species, very likely making this the most well-documented large-scale wildlife mortality event in state history, if not nationally,” says state mammalogist Jonah Evans.

While there were certainly associated die-offs from other severe winter storms in Texas, there was no ability to monitor wildlife impacts on a statewide scale. People likely encountered dead animals here and there but had no way to contribute this information into a single centralized database like iNaturalist.

”We’re now able to connect the dots and understand the landscape-level effects of these events in a way that was previously just not possible,” Evans says.

SEA TURTLES

An iconic coastal species was in grave peril from Uri’s frigid grip, so Texans of all ages stepped up to save 13,000 sea turtles (mostly greens) along the southern coast from the largest cold-stun event in history.

When water temperatures dip below 50 degrees, the turtles can die from hypothermia unless they are quickly moved to a warmer place.

One warmer place was the South Padre Island Convention Center for 6,000 of these turtles, caught by the freeze while grazing seagrass in shallower waters at the southern tip of the state. Turtles float when cold-stunned, so a small army of volunteers braved the elements to gather them up into boats and transport them to the makeshift turtle hospital.

There, spread out on tarps and in kiddie pools, the turtles began to revive, keeping vets and a volunteer army of pooper-scoopers busy handling the ensuing crisis.

Many survivors were released into the temperate waters of the Gulf in late February; more were released subsequently.

”It was a huge effort, but it paid off,” says Tony Reisinger of Texas AgriLife Extension. “We did have a great mortality. We lost 69 percent of the sea turtles that were rescued, but they do come back. Hopefully in the next few years we will see more and more of them. We’ve already seen small greens feeding on the jetties.”

SPOTTED SEATROUT AND BLACK DRUM

Turtles weren’t the only coastal species that struggled in the wake of Uri’s persistent cold temperatures. An estimated 3.8 million fish succumbed to the freeze event.

”This is the largest freeze-related fish kill since the 1980s,” says Dakus Geeslin, of TPWD Coastal Fisheries. “Though the geographic extent was the entire coast, the lower coast felt the greatest impact.”

The six bay systems most impacted by the weather event were Matagorda Bay, San Antonio Bay, Aransas Bay, Corpus Christi Bay and the Upper and Lower Laguna Madres.

Finned fishes are ectotherms, relying on environmental factors to regulate their body temperatures. Texas’ freshwater fish suffered smaller losses because those inland species have a lower lethal temperature and were able to withstand the cold.

Fish that congregate in thermal refuge areas during freeze events are vulnerable to angling and barge traffic, so TPWD closed fishing in 21 areas along the Texas coast to avoid heavy harvest pressure during the storm and helped coordinate the voluntary suspension/diversion of tow operations.

Most of the fish killed during Uri (3.5 million) were non-recreational species including pinfish, spot, silver perch, Gulf menhaden, mullet and other foraging fish. The remaining 9 percent (328,000 fish) were game species. Spotted seatrout accounted for almost half; 31 percent were black drum.

The good news for Texas is that higher population levels before the freeze should aid in recovery.”One of the things we have going for us is the sheer abundance of these game fish, particularly spotted seatrout, black drum and red drum,” Geeslin says. “We were nearing an all-time high of those fish in the bay systems.”

The Texas Parks and Wildlife Commission took emergency action in April for Laguna Madre spotted seatrout, lowering the bag limit to three and utilizing a slot of 17-23 inches. These two actions resulted in a 27 percent increase in spawning stock biomass.

TPWD hatcheries can also play a critical role in recovering fish populations, releasing millions of fingerlings each year and focusing on the hardest-hit bays. Catch rates (but perhaps not the size or structure) of spotted seatrout have recovered in two to three years following past major freeze events.

BATS AND BIRDS

Most of the mammals impacted by Uri were Mexican free-tailed bats, which, like other migrating bats, typically leave the state to survive the winter freezes. Following what was until then a mild winter, some overwintering and early migratory bats came back February 9, one of the earliest returns from migration.

”Those bats did not fare too well,” says TPWD bat biologist Nate Fuller. “Fat stores were used to fight cold instead of foraging. They also used up their metabolic water and likely died from starvation or dehydration.”

Mexican free-tailed bats can thermoregulate down to the low 40s with few negative consequences by going into torpor to save energy. Uri’s sustained temperatures far below freezing caused lethal problems for bats roosting under bridges, where they were more exposed and stayed cold longer. (A cave, where it’s thermally stable, can buffer those conditions for the bats.)

”The full extent is unknown — some populations came perilously close to serious impacts,” Fuller says. “Events like Uri call for more extensive monitoring of urbanized bat populations. Is it time to develop alternative roost structures that avoid ecological trapping? I think there is definite motivation to be doing some of that.”

On the other hand, birds are built for cold weather, says TPWD state ornithologist Cliff Shackelford. They’re covered in feathers, after all.”Think about your down jacket or comforter,” Shackelford says.

Birds are also endothermic, so they can produce their own heat as long as they have fat reserves. They can also slow down their metabolism when sleeping, can seek shelter or can fly away from the dangerous temperatures.

But still, Texans felt sympathy when they looked out the window at the shivering mobs of northern cardinals and other natives, snow covering their usual food sources.

Eastern bluebirds suffered some of the more obvious casualties that made that species the most reported on iNaturalist. Bluebirds go into boxes (put up by fanciers) on cold nights and stack on top of each other to stay warm; the cold was just too much this time, and their “landlords” sadly discovered them dead.

Luckily, the bluebird population has increased by 178 percent over the past half-century, so their survival is assured.”They’re doing very well, so any death from Uri is not going to be even a blip on the screen for bluebirds,” Shackelford says, noting that insulating bluebird boxes would prove problematic during long, hot Texas summers.

The most abundant land bird in North America, the American robin, came in second for iNaturalist mortality observations, while third place went to the most abundant warbler, the yellow-rumped warbler.

Both will recover well, but there is some concern about the bird with the sixth-most reported fatalities — the pine siskin, a bird with noticeably declining numbers before and after Uri.

Losses of white-tailed deer were not widespread (exotics fared worse).

EXOTIC WILDLIFE

Jim Gallagher of Mason Mountain says the wildlife management area lost half its water bucks and quite a few oryx, kudu and axis, as well as their only Thompson’s gazelle. Reports from other exotic ranches include larger losses of black buck antelope and oryx.

”This isn’t their normal part of the world, so they’re not adapted to this kind of weather event,” Gallagher says of the mostly African species. “Native critters have been there before. Most of them have figured out how to deal with it, even though this was unusual. They hold up better than the exotics do.”

Whitetail losses are unknown but not widespread, Gallagher says, primarily occurring in weaker individuals in areas of high population density.

How about feral hogs, Texas’ most reviled exotic species?

”There are even more now than before,” Gallagher says. “They are the most adapted exotic species — their history primed them. They were ready. They’re probably enjoying a competitive advantage at this point.”

INSECTS AND PLANTS

Most insects aren’t active in February, so there were certainly losses, but not many noted in iNaturalist observations. Insect eggs and pupa seemed to have survived Uri, resulting in rebounding numbers by March, says Craig Hensley of TPWD’s Nature Trackers.

One exception was the Mexican honeywasp, whose home range has moved northward. The honeywasps build paperlike nests where they overwinter, structures that didn’t protect them from the extreme elements. Hensley says Uri likely took a toll on the species, with probable die-offs from Austin south, though a comeback is not improbable.

Honeybees came through Uri without big die-offs, but not so the still-green landscape of a Texas winter.

”Looking at plants, you’d think it was an utter disaster,” Hensley says of the brown landscape left behind. Non-native plants were the hardest hit. Hensley says the insulating blanket of snow saved a lot of native plants, though early bloomers such as elbow bush and agarita and mountain laurel struggled or didn’t bloom at all.

WE MADE IT

One year later, Texans can find hope in every species that’s borne new fruit and leaves or eggs and babies. Biologists are taking lessons learned from Uri to improve our stewardship of Texas’ wild things and places.

”Nature is very resilient,” Hensley says. “The fish are going to recover. The turtles will recover. It won’t be instantaneous; it will take time. If some of the plants were damaged, they will hopefully recover, too. Insects are out and about; wildflowers are blooming. Species will recover with time.”

How can we help? Go to iNaturalist.org and snap a picture of a wild thing in your own backyard.

”The act of being able to take action in the face of something so large and overwhelming was almost therapeutic for many people,” Evans says. “Even if you’re not able to change large swaths of habitat on your own, this (iNaturalist observations) is something anyone can do.”

Louie Bond is the editor of Texas Parks & Wildlife magazine